UPD Academic Units Engage in Internal Process Benchmarking
  • Written by: Kelvin Mendoza
  • Photo by: Michelle Lagare & Arlyh Hirao

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SDG 4 - Quality Education
Representatives from the College of Human Kinetics, College of Engineering, and the Quality Assurance Office pose for a group photo at the UP Varsity Training Center Basketball Court

On October 22, 2024, the Internal Quality Assurance unit of the Quality Assurance Office (QAO) facilitated a valuable internal process benchmarking session between the College of Engineering (COE) and the College of Human Kinetics (CHK). COE representatives, including Associate Dean for Academic Affairs Prof. Leslie Joy Diaz, Assistant QA Officer Asst. Prof. Karl Adrian Vergara, COE ARTA Focal Person Ms. Gloria Tamayo, and QA Administrative Staff Ms. Audrey Yumul, were warmly welcomed by CHK College QA Officer Assoc. Prof. Marla Frances Mallari and Cluster ARTA Focal Person for the Arts and Letters Cluster Ms. Vivien Matias at the CHK UP Varsity Training Center.

The primary objective of the meeting was to explore strategies for integrating academic QA practices into the college’s administrative QA processes and ARTA initiatives. By sharing insights and best practices, both colleges aimed to streamline operations and enhance overall quality assurance within the University.

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Benchmarking hosts CHK leading the sharing of good practices in the management of internal academic and administrative processes

As the hosts, Ms. Matias presented the CHK’s organizational structure and selected processes from the Citizens’ Charter. She also explained how the ARTA Focal Person and Administrative Officers coordinate with QA Officers and faculty to deliver services to stakeholders effectively.

Prof. Diaz, who led the benchmarking unit, expressed gratitude for the insights gathered from the activity. She noted that these insights would be helpful in balancing administrative and academic QA initiatives at the COE.

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COE and QAO representatives sharing insights and suggestions on how to improve the streamlining of processes in the COE

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  • qa.upd@up.edu.ph
  • (02) 9891-8500 local 2092

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