UP Diliman embarks on ISO 21001:2018 EOMS certification journey
  • Written by: Cj Arevalo and Kelvin Mendoza
  • Photo/Video by: Arlyh Hirao & Michael Baguisa

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As a kick-off activity in the University of the Philippines Diliman (UPD)’s ISO 21001:2018 Educational Organizations Management System (EOMS) certification journey, fifty-six (56) academic and administrative units participated in the remote and onsite Initial Assessment and Gap Analysis last September 23, 24, and 30, 2024 spearheaded by the UPD Quality Assurance Office (QAO)

University of the Philippines Diliman Quality Assurance Office staff during ISO 21001:2018 Initial Assessment and Gap Analysis meeting on September 23, 24, and 30, 2024
ISO facilitators, heads and staff from various UP Diliman units participated in the ISO Gap Analysis.

As part of UPD Chancellor Edgardo Carlo L. Vistan II’s strategic directions, UPD aims to mainstream a culture of excellence by being ISO 21001:2018 Educational Organization Management Systems (EOMS) certified by the end of 2025. This aligns with the QAO’s vision of taking the lead in the implementation of an innovative and sustainable quality management system by 2030.

UP Diliman Quality Assurance Office team at the Office of the Chancellor for ISO 21001:2018 certification meeting

Macro Vision Consultancy, UPD’s partner in achieving EOMS certification, facilitated the activity which verifies compliance of the various units’ existing processes, documents, and records to the requirements of the ISO standard. The activity serves as a diagnostics tool that gives the consultants a context of the existing systems used in UPD’s delivery of educational services. Eighteen (18) academic units and thirty-four (34) administrative units attended the Zoom video conferencing sessions, while four (4) units were visited onsite: the Office of the Chancellor (OC), Quality Assurance Office (QAO), Human Resource Development Office (HRDO), and the Diliman Housing Office (DHO) for the diagnostic activity.

UP Diliman Quality Assurance Office team preparing for ISO 21001:2018 certification
UP Diliman Housing Office Officer-in-Charge Dr. Alfred Tengonciang and ISO facilitators Ma. Theresa Ripalda and Medelyn Villamora with Macro Vision Consultants and Quality Assurance Office staff during the ISO Gap Analysis.

To facilitate the certification process, training programs for ISO facilitators and unit heads will be conducted in October and coaching sessions on process mapping are scheduled in November. These sessions under the Phase 1 of the project will cover ISO awareness, risk management, and roles and responsibilities alignment, providing essential knowledge in setting-up and implementing UP Diliman’s educational quality management systems. 

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