The University of the Philippines Diliman marked another significant step in its journey toward ISO 21001 Educational Organization Management System (EOMS) Certification. Held on April 6 and 13, 2026, at the Balay Kalinaw Conference Hall, the UP Diliman Quality Assurance Office (QAO) conducted the ISO 21001 EOMS Awareness Orientation and Risk Management Training aimed at strengthening stakeholders’ understanding of quality assurance, building readiness for the implementation phase, and advancing UP Diliman units’ shared commitment to honor, excellence, and service.
Engr. Margel Albano-Jajurie during her lecture session on ISO 21001 EOMS Awareness Orientation.
Quality management expert Engr. Margel Albano-Jajurie, Lead Consultant from Macro Vision Consultancy, served as the resource speaker, tackling the basic requirements of ISO 21001:2018 EOMS and providing introductory workshops on the methodology of risk management. The training series is designed for stakeholders to understand the principles of managing the educational organization. Participants were taught to apply and integrate the principles to UPD units’ respective mandate and processes.
Participants from the different administrative units and academic units from the Arts and Letters, Science and Technology, Social Sciences and Law, and Management and Economics Clusters actively participated in the two-day training. The series highlighted lectures, workshop sessions, open forum, and assessment activities to facilitate knowledge sharing, open dialogue and critical analysis of university processes.
Training participants actively engage in various interactive activities.
Participants from the UP Diliman Records Management Committee (RMC) and the Quality Assurance Committee (QAC) also led the knowledge sharing during the sessions. In a query to the quality management expert, Prof. Amihan Bonifacio-Ramolete highlighted the implementation of ISO 21001:2018 EOMS and how it is related to the Anti-Red Tape Authority (ARTA), Self-Assessment Report (SAR), and AUN-QA program assessment framework.
Members of the UP Diliman Quality Assurance Committee and Records Management Committee during the ISO Training Series.
In her Closing Remarks, Performance Monitoring Team Faculty-in-Charge Prof. Susan Festin pressed on the importance of the training for institutional and operational efficiency in the University, “I think we have to remember that our goal is not compliance. Our goal is essentially to use this opportunity to reflect on the processes that we are doing in UP Diliman.” Prof. Festin further discussed how the units’ common strengths help address UP Diliman units’ similarities on weaknesses and threats.
Prof. Susan Festin, PMT Faculty-in-Charge, in her Closing Message during the ISO 21001 Training Series.
Completion of the Awareness and Risk Management training is a prerequisite for the Internal Audit Training in November 2026, which serves as a core requirement for ISO certification. The Internal Audit phase will be the ‘Check’ phase, ensuring that UP Diliman’s educational processes are effectively maintained and continuously improved to consistently meet stakeholders’ needs and requirements. With a bigger pool of internal auditors, the UP Diliman strengthens its internal audit capability for the Implementation Phase.
The symposium brought together UP administrators, QA officers, and support staff to reflect on the University’s contributions to the SDGs and explore ways to further align academic and research efforts with the UN 2030 Agenda.
The UP Diliman Quality Assurance Office (UPD QAO) marked the institutionalization of the UP Quality Policy last April with a month-long celebration themed Pagpapatuloy, emphasizing the University’s sustained dedication to excellence and continuous improvement.
To strengthen the engagement of various quality assurance stakeholders in the University of the Philippines Diliman (UPD), the UPD Quality Assurance Office held a two-day QA General Assembly last March 3 and March 10, 2025 at the Bulwagang Tandang Sora, College of Social Work and Community Development, participated by 248 members of the UPD community across the 87 academic and administrative units.
To reinforce the foundational knowledge gained from the series of onsite training for the Phase 1 of the ISO 21001:2018 EOMS Certification Project, the UP Diliman Quality Assurance Office (UPD QAO) successfully conducted multiple sessions of Process Mapping and Risk Management Coaching from November 2024 to February 2025.
7 undergraduate degree programs from UP Diliman Extension Program in Pampanga, College of Fine Arts, and College of Social Work and Community Development completed two batches of external review visits last November 20-22 and November 27-29, 2024, with external quality reviewers hailing from UP Diliman and UP Los Baños. This brings the total of undergraduate degree programs that have undergone external quality assurance to 27 in 2024.
The UP Diliman Office for the Advancement of Teaching (OAT) and Quality Assurance Office (QAO) held two Outcome-Based Education (OBE) workshops in September and November 2024. The workshops focused on aligning learning outcomes and syllabus design to support academic units in revising curricula and developing Self-Assessment Reports (SAR).