The University of the Philippines Diliman marked another significant step in its journey toward ISO 21001 Educational Organization Management System (EOMS) Certification. Held on April 6 and 13, 2026, at the Balay Kalinaw Conference Hall, the UP Diliman Quality Assurance Office (QAO) conducted the ISO 21001 EOMS Awareness Orientation and Risk Management Training aimed at strengthening stakeholders’ understanding of quality assurance, building readiness for the implementation phase, and advancing UP Diliman units’ shared commitment to honor, excellence, and service.
Engr. Margel Albano-Jajurie during her lecture session on ISO 21001 EOMS Awareness Orientation.
Quality management expert Engr. Margel Albano-Jajurie, Lead Consultant from Macro Vision Consultancy, served as the resource speaker, tackling the basic requirements of ISO 21001:2018 EOMS and providing introductory workshops on the methodology of risk management. The training series is designed for stakeholders to understand the principles of managing the educational organization. Participants were taught to apply and integrate the principles to UPD units’ respective mandate and processes.
Participants from the different administrative units and academic units from the Arts and Letters, Science and Technology, Social Sciences and Law, and Management and Economics Clusters actively participated in the two-day training. The series highlighted lectures, workshop sessions, open forum, and assessment activities to facilitate knowledge sharing, open dialogue and critical analysis of university processes.
Training participants actively engage in various interactive activities.
Participants from the UP Diliman Records Management Committee (RMC) and the Quality Assurance Committee (QAC) also led the knowledge sharing during the sessions. In a query to the quality management expert, Prof. Amihan Bonifacio-Ramolete highlighted the implementation of ISO 21001:2018 EOMS and how it is related to the Anti-Red Tape Authority (ARTA), Self-Assessment Report (SAR), and AUN-QA program assessment framework.
Members of the UP Diliman Quality Assurance Committee and Records Management Committee during the ISO Training Series.
In her Closing Remarks, Performance Monitoring Team Faculty-in-Charge Prof. Susan Festin pressed on the importance of the training for institutional and operational efficiency in the University, “I think we have to remember that our goal is not compliance. Our goal is essentially to use this opportunity to reflect on the processes that we are doing in UP Diliman.” Prof. Festin further discussed how the units’ common strengths help address UP Diliman units’ similarities on weaknesses and threats.
Prof. Susan Festin, PMT Faculty-in-Charge, in her Closing Message during the ISO 21001 Training Series.
Completion of the Awareness and Risk Management training is a prerequisite for the Internal Audit Training in November 2026, which serves as a core requirement for ISO certification. The Internal Audit phase will be the ‘Check’ phase, ensuring that UP Diliman’s educational processes are effectively maintained and continuously improved to consistently meet stakeholders’ needs and requirements. With a bigger pool of internal auditors, the UP Diliman strengthens its internal audit capability for the Implementation Phase.
To strengthen UP Diliman’s commitment to quality assurance and integrate risk management principles in facilitating the attainment of the University’s core purpose, the UP Diliman Quality Assurance Office and Macro Vision Consultancy (MVC), launched the Risk Management Training on October 14-16 at the Conference Hall, Balay Kalinaw.
The UP Diliman Quality Assurance Office held the 4th quarter QA Clinic on October 28, 2024, with 24 QA Officers. Discussions included year-end reviews, strategic planning, aligning with UP programs, rankings, and QA tools like PESTEL and SWOT to enhance implementation and improvement.
Following the successful ISO Gap Analysis, the UPD Quality Assurance Office together with Macro Vision Consultancy spearheaded the three-day ISO Awareness Training last October 7-9, 2024 at the E.T. Virata Hall, Institute for Small-Scale Industries (ISSI).
The College of Engineering visited the College of Human Kinetics for a benchmarking session facilitated by the Quality Assurance Office. This initiative explored integrating QA practices and ARTA processes at the COE, aiming to synergize academic and administrative processes in their unit.
As a kick-off activity in the University of the Philippines Diliman (UPD)’s ISO 21001:2018 Educational Organizations Management System (EOMS) certification journey, fifty-six (56) academic and administrative units participated in the remote and onsite Initial Assessment and Gap Analysis last September 23, 24, and 30, 2024 spearheaded by the UPD Quality Assurance Office (QAO).
The UP Diliman Quality Assurance (UPD QAO) brought together 26 Quality Assurance Officers from various degree-granting units (DGUs) of UP Diliman at the recently held QA Clinic at the Training Hall of the School of Urban and Regional Planning (SURP) last September 09, 2024