To reinforce the foundational knowledge gained from the series of onsite training for the Phase 1 of the ISO 21001:2018 EOMS Certification Project, the UP Diliman Quality Assurance Office (UPD QAO) successfully conducted multiple sessions of Process Mapping and Risk Management Coaching from November 2024 to February 2025.
Sixty-six out of the 87 UPD units participated, representing a total of 76% participation rate. Among the participants are representatives from the 45 administrative offices under the Chancellor and Vice-Chancellor offices and 21 units across the four academic clusters.Â
With the hands-on coaching sessions on process mapping, UPD stakeholders gained practical guidance on the identification of required documented information and drafting of procedures and processes following the ISO 21001:2018 Educational Organization Management System (EOMS) requirements.Â
The academic and administrative units were also introduced to risk management concepts and are also poised to apply the learning from the coaching sessions in integrating into their strategic planning activities.
Assisting the UPD QAO Team are quality management experts from Macro Vision Consultancy, guiding and providing inputs and feedback as participants accomplish the process mapping and risk management worksheets.
With an 81% satisfaction rating obtained from the post-event feedback survey, the successful implementation of Phase 1 activities will set the tone as units transition to Phase 2 System Development Phase and ensure the development of a robust and sustainable EOMS documentation. Â
As the University progresses in its ISO journey, the UPD Quality Assurance Office continuously commits to spearheading activities that shall enable administrative and academic units to enrich capacities, building the quality culture to provide quality education and fostering a culture of excellence.
Throughout April and May 2025, the UP Diliman Quality Assurance Office led a series of workshops, forums, and dialogues for staff, project leaders, and students with the objective of empowering the UP community to strengthen QA practices across academic and administrative processes.
The symposium brought together UP administrators, QA officers, and support staff to reflect on the University’s contributions to the SDGs and explore ways to further align academic and research efforts with the UN 2030 Agenda.
The UP Diliman Quality Assurance Office (UPD QAO) marked the institutionalization of the UP Quality Policy last April with a month-long celebration themed Pagpapatuloy, emphasizing the University’s sustained dedication to excellence and continuous improvement.
To strengthen the engagement of various quality assurance stakeholders in the University of the Philippines Diliman (UPD), the UPD Quality Assurance Office held a two-day QA General Assembly last March 3 and March 10, 2025 at the Bulwagang Tandang Sora, College of Social Work and Community Development, participated by 248 members of the UPD community across the 87 academic and administrative units.
To reinforce the foundational knowledge gained from the series of onsite training for the Phase 1 of the ISO 21001:2018 EOMS Certification Project, the UP Diliman Quality Assurance Office (UPD QAO) successfully conducted multiple sessions of Process Mapping and Risk Management Coaching from November 2024 to February 2025.
7 undergraduate degree programs from UP Diliman Extension Program in Pampanga, College of Fine Arts, and College of Social Work and Community Development completed two batches of external review visits last November 20-22 and November 27-29, 2024, with external quality reviewers hailing from UP Diliman and UP Los Baños. This brings the total of undergraduate degree programs that have undergone external quality assurance to 27 in 2024.
