As a kick-off activity in the University of the Philippines Diliman (UPD)’s ISO 21001:2018 Educational Organizations Management System (EOMS) certification journey, fifty-six (56) academic and administrative units participated in the remote and onsite Initial Assessment and Gap Analysis last September 23, 24, and 30, 2024 spearheaded by the UPD Quality Assurance Office (QAO)
As part of UPD Chancellor Edgardo Carlo L. Vistan II’s strategic directions, UPD aims to mainstream a culture of excellence by being ISO 21001:2018 Educational Organization Management Systems (EOMS) certified by the end of 2025. This aligns with the QAO’s vision of taking the lead in the implementation of an innovative and sustainable quality management system by 2030.
Macro Vision Consultancy, UPD’s partner in achieving EOMS certification, facilitated the activity which verifies compliance of the various units’ existing processes, documents, and records to the requirements of the ISO standard. The activity serves as a diagnostics tool that gives the consultants a context of the existing systems used in UPD’s delivery of educational services. Eighteen (18) academic units and thirty-four (34) administrative units attended the Zoom video conferencing sessions, while four (4) units were visited onsite: the Office of the Chancellor (OC), Quality Assurance Office (QAO), Human Resource Development Office (HRDO), and the Diliman Housing Office (DHO) for the diagnostic activity.
To facilitate the certification process, training programs for ISO facilitators and unit heads will be conducted in October and coaching sessions on process mapping are scheduled in November. These sessions under the Phase 1 of the project will cover ISO awareness, risk management, and roles and responsibilities alignment, providing essential knowledge in setting-up and implementing UP Diliman’s educational quality management systems.
Throughout April and May 2025, the UP Diliman Quality Assurance Office led a series of workshops, forums, and dialogues for staff, project leaders, and students with the objective of empowering the UP community to strengthen QA practices across academic and administrative processes.
The symposium brought together UP administrators, QA officers, and support staff to reflect on the University’s contributions to the SDGs and explore ways to further align academic and research efforts with the UN 2030 Agenda.
The UP Diliman Quality Assurance Office (UPD QAO) marked the institutionalization of the UP Quality Policy last April with a month-long celebration themed Pagpapatuloy, emphasizing the University’s sustained dedication to excellence and continuous improvement.
To strengthen the engagement of various quality assurance stakeholders in the University of the Philippines Diliman (UPD), the UPD Quality Assurance Office held a two-day QA General Assembly last March 3 and March 10, 2025 at the Bulwagang Tandang Sora, College of Social Work and Community Development, participated by 248 members of the UPD community across the 87 academic and administrative units.
To reinforce the foundational knowledge gained from the series of onsite training for the Phase 1 of the ISO 21001:2018 EOMS Certification Project, the UP Diliman Quality Assurance Office (UPD QAO) successfully conducted multiple sessions of Process Mapping and Risk Management Coaching from November 2024 to February 2025.
7 undergraduate degree programs from UP Diliman Extension Program in Pampanga, College of Fine Arts, and College of Social Work and Community Development completed two batches of external review visits last November 20-22 and November 27-29, 2024, with external quality reviewers hailing from UP Diliman and UP Los Baños. This brings the total of undergraduate degree programs that have undergone external quality assurance to 27 in 2024.
